FAQ

Frequently Asked Questions (FAQ)

🚚 Shipping

Switzerland 🇨🇭

Economy Shipping: CHF 9 (tracked shipping)
Priority Shipping: CHF 11 (tracked shipping)
Estimated delivery: 1–2 business days*

Italy 🇮🇹

Shipping Cost: CHF 25 (tracked shipping)
Estimated delivery: 2–4 business days*

International Shipping (USA & Other Countries) 🌍

Shipping Cost: CHF 30 (tracked shipping)
Estimated delivery: 5–8 business days*

*Delivery times are estimates and may be affected by circumstances beyond our control, such as courier delays, customs clearance, holidays, or other unforeseen events.

📦 Stock & Restocks

Out-of-stock products are usually restocked within 2 weeks.

During holiday periods or company closures, restocking may take up to 3 weeks.

🛍️ Is the Store Active?

Yes! Our store is fully operational.

If you need any assistance or additional information, feel free to contact us at:

📧 dudpro.official@gmail.com

💳 Payment Methods

We accept secure payments through:

Visa
Mastercard
American Express
UnionPay
Shop Pay
Apple Pay
Google Pay

Please note that installment payments are currently not available.

🔄 Returns & Refunds

Returns are accepted within 14 days of the purchase date.

Return shipping costs are the responsibility of the customer.

Damaged During Shipping

If your order arrives damaged during transit, you must provide:

A video of the unopened package.
A continuous video showing the package being opened and the damage.

Please send all evidence to:

📧 dudpro.official@gmail.com

Once verified, your return or replacement request will be processed without any issues.

Damage After Delivery

If the product is damaged after delivery due to misuse or accidental damage, each case will be reviewed individually. Returns or replacements will only be approved after the necessary inspections.